Saturday, 11 December 2010

Orange out of order

"Orange is committed to providing excellent customer service so your call may be recorded for training purposes". So says the automated message when you ring with a query for the mobile phone group's over-worked call centre. But can it really back that up? For days now, that message has been followed by customers being immediately disconnected from the call centre queue - and the glitch is still happening. This is, of course, an insoluble telecommunications problem for the UK's, er, largest mobile telecommunications company. Amateurs.

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