Saturday, 11 December 2010
"Orange is committed to providing excellent customer service so your call may be recorded for training purposes". So says the automated message when you ring with a query for the mobile phone group's over-worked call centre. But can it really back that up? For days now, that message has been followed by customers being immediately disconnected from the call centre queue - and the glitch is still happening. This is, of course, an insoluble telecommunications problem for the UK's, er, largest mobile telecommunications company. Amateurs.